Secure on-line Shopping
If you experience problems shopping on-line, please call us and we will be happy to take your order over the phone (0845 644 2397).
To order any of our products go to our NEW website here
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Secure on-line Shopping If you experience problems shopping on-line, please call us and we will be happy to take your order over the phone (0845 644 2397). To order any of our products go to our NEW website here |
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Shop Securely through
Worried about buying on-line - then don't be! At Training Lines we offer our customers state of the art e-commerce security through WorldPay. All credit card and debit card transactions on our shopping area are protected so you can relax and enjoy the on-line shopping experience.
Guarantee We want you to be completely satisfied with your purchase from Training Lines, and are happy to offer a refund or replacement of items returned to us subject to the terms and conditions below.
Returns Policy All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement. We recommend that you contact us beforehand to ensure our promptest attention. The address for returns is:
Training Lines Smithy Croft Strichen Fraserburgh AB43 6SL Email: returns@traininglines.org.uk Tel: 0845 644 2397
Faulty Items If an item is faulty through manufacturing defect and within the manufacturers warranty period, please contact us. We will agree with you the best way to return the item, and whether to send a replacement or refund you in full (including P&P).
Training or Behavioural Items As dogs respond to different training methods, we regret that we are unable to offer refunds on behavioural items or training aids unless they are faulty.
Other Returns Most items can be returned to us for any other reason, provided they are returned ‘as delivered’, within 14 days of dispatch, unused and in the original and undamaged packaging. A refund will be made for the value of the goods (excluding P&P) less any credit card transaction costs, usually 5-7%. If an alternative product is required, additional P&P will be charged. Items returned with damaged packaging or outside of the 14 day period may be subject to an additional 25% flat fee. In the case of packaged collars and other Dog Wear that are clearly marked with size information, we strongly recommend that you measure your dog BEFORE opening the packaging. If you choose to cancel your order after entering your credit card details, any transaction charges incurred by us cannot be refunded.
Delivery
All prices inclusive of VAT, and our minimum order value is £5.00
By placing an order with us, you agree to the above terms and conditions.
To pay by chequeSend your completed order (with Cheque payable to Training Lines) to the address on our Home page.
To pay by credit card We accept all major debit and credit cards. Click on the 'Buy Me' link beside your chosen item, or where there is a drop down box, simply select the item. This will add the item to your basket, and display your basket's contents.
Postage, packing and deliveryP&P will be added automatically to your order at the checkout. Click here if you would like more information on P&P or delivery. For orders outside of the UK, please refer to our International Orders page. Most orders will be dispatched within 7 days. Send mail to
webmaster@traininglines.org.uk with
questions or comments about this web site. Copyright © 2006 Training Lines. All rights reserved |
