International Orders

Secure on-line Shopping

If you experience problems shopping on-line, please call us and we will be happy to take your order over the phone (0845 644 2397).

To order any of our products go to our NEW website here

For customers outside the UK, please use our new website at www.traininglines.co.uk where delivery charges will be calculated appropriately and VAT deducted for countries where this is not applicable.

International delivery charges differ from those shown and are added at the checkout.

Generally speaking, the amount that you pay at the checkout is sufficient to cover all shipping charges for your order. In the rare event that it doesn't, we will contact you to let you know and offer you the option to pay the extra amount or cancel. No charges will be taken from your credit card without prior authorisation from you.

NOTE: Some products can only be shipped within the UK (due to size, content, etc) and where we know of a restriction this is clearly marked on the appropriate page. Please check with the relevant authorities before ordering. We cannot accept responsibility for goods that are not accepted for this reason.

International orders are usually sent by Royal Mail (Air Mail Small Packet) and always require a signature on delivery. There is a limit of 2kg on a Small Packet, and whilst we can split most orders into multiple packages, we are unable to send any single item that exceeds this weight. These are clearly marked throughout our site.

IMPORTANT: If you order an item for delivery outside of the UK, and that item is marked as "UK shipping only", all credit card transaction fees incurred will charged to you.

Import/Export Charges

There may be charges associated with importing/exporting goods into your country (eg, customs duties, tax, etc). Training Lines accept no responsibility for these charges, so please check with the appropriate authorities before ordering.

Delivering your Order

We make it a priority to send out orders as quickly as we can, and we dispatch over 98% of orders within 24 hours (Mon-Fri) and almost 100% within a couple of days. If we feel that we are unable to meet this commitment we will contact you (usually by email) to let you know when you can expect your goods to be dispatched.

Orders within the UK are delivered by Royal Mail (first class) or Parcel Force (48 hour), and in most cases a signature will be required on delivery. If you are unavailable to sign for your goods, you may be required to collect or arrange redelivery through your local depot. You can enter an alternative delivery address at the checkout (eg, your work address) if that is more convenient.

International orders are sent by Royal Mail (Small Packet) and always require a signature on delivery. There is a limit of 2kg on a Small Packet, and whilst we can split most orders into multiple packages, we are unable to send any single item that exceeds this weight. These are clearly marked throughout our site.

Whilst every effort will be made to get your order to you as quickly as possible, we regret that we are unable to guarantee that delivery will be made by a certain date or special event. Goods returned on this basis will be subject to our standard Terms and Conditions.

Items that are customised or manufactured to order do take longer to dispatch, and these exceptions are clearly indicated in the 'Info' page.

Delayed Delivery

Delivery times are the responsibility of the carrier and may vary from region to region or during peak periods (we have no control over this). Most items sent within the UK are delivered within 3 working days of dispatch, however, if your goods have not arrived within 7 working days, you may wish to contact us. We regret that we are unable to consider an item 'lost' until 15 working days (3 weeks) after dispatch, at which time we would be happy to send replacement items or issue a full refund.

Goods returned to us by the carrier due to a failed delivery attempt, or failure to collect your goods from the local depot after a failed delivery attempt (eg, no-one available to sign for the delivery) may be subject to additional postage charges.

If you have any further questions about delivery, please contact us.

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Postage and Packing

All of the products available on this site carry a P&P charge which will be added at the checkout.

P&P is calculated on the weight and size of the parcel and based on prices set by Royal Mail and Parcel Force plus VAT.

Most orders under 2kg will be dispatched by First Class Mail Recorded Delivery and will require a signature. If you want us to deliver to an alternative address let us know.

Orders over 2kg will be sent by Parcel Force on 48 hour delivery. Again these parcels will require a signature.

Your order will be sent by the most cost effective method based on the weight.

Want your goods in a hurry? Contact us for Special Delivery or 24 hour delivery rates.

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Shop Securely through

Worried about buying on-line - then don't be! At Training Lines we offer our customers state of the art e-commerce security through WorldPay. All credit card and debit card transactions on our shopping area are protected so you can relax and enjoy the on-line shopping experience.

Guarantee

We want you to be completely satisfied with your purchase from Training Lines, and are happy to offer a refund or replacement of items returned to us subject to the terms and conditions below.

Terms and Conditions

Returns Policy

All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement. We recommend that you contact us beforehand to ensure our promptest attention. The address for returns is:

Training Lines

Smithy Croft

Strichen

Fraserburgh

AB43 6SL

Email: returns@traininglines.org.uk

Tel: 0845 644 2397

Faulty Items

If an item is faulty through manufacturing defect and within the manufacturers warranty period, please contact us. We will agree with you the best way to return the item, and whether to send a replacement or refund you in full (including P&P).

Training or Behavioural Items

As dogs respond to different training methods, we regret that we are unable to offer refunds on behavioural items or training aids unless they are faulty.

Other Returns

Most items can be returned to us for any other reason, provided they are returned ‘as delivered’, within 14 days of dispatch, unused and in the original and undamaged packaging. A refund will be made for the value of the goods (excluding P&P) less any credit card transaction costs, usually 5-7%. If an alternative product is required, additional P&P will be charged.

Items returned with damaged packaging or outside of the 14 day period may be subject to an additional 25% flat fee.

In the case of packaged collars and other Dog Wear that are clearly marked with size information, we strongly recommend that you measure your dog BEFORE opening the packaging.

If you choose to cancel your order after entering your credit card details, any transaction charges incurred by us cannot be refunded.

Delivery
For information about delivery times, please refer to our Delivery page.

All prices inclusive of VAT, and our minimum order value is £5.00

By placing an order with us, you agree to the above terms and conditions.

To pay by cheque

Send your completed order (with Cheque payable to Training Lines) to the address on our Home page.

To pay by credit card

We accept all major debit and credit cards. Click on the 'Buy Me' link beside your chosen item, or where there is a drop down box, simply select the item. This will add the item to your basket, and display your basket's contents.

Postage, packing and delivery

P&P will be added automatically to your order at the checkout. Click here if you would like more information on P&P or delivery. For orders outside of the UK, please refer to our International Orders page.

Most orders will be dispatched within 7 days.

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Send mail to webmaster@traininglines.org.uk with questions or comments about this web site.
Last modified: Sunday June 17, 2007